WARRANTY & TRADE IN POLICY


 

If the diamond is lost from its original mounting due to an original defect in material or workmanship, and is NOT due to any fault of the wearer, the Gold & Diamond Source will replace the diamond up to a limit of five-thousand dollars($5000.00), at no charge to the customer providing the following conditions are met. (a)The item(s) in questions HAVE NOT been worked on or repaired by another jeweler. (b) The mounting must be returned to the Gold & Diamond Source for examination and determination. (c) The items are encouraged, but not required, to have had a recorded inspection every 6 months. (d) Refusal to have any repair that may be needed to the item(s) by the Gold & Diamond Source at the time of inspection VOIDS the Limited Replacement Guarantee in its entirety. (e) This guarantee provides for replacement ONLY, No refunds are available. (f) If the lost diamond is later found, it shall belong to and be immediately returned to the Gold & Diamond Source.

*No other warranty or guarantee is to be honored or implied other than stated herein by the Gold & Diamond Source or its representative.

Lifetime Diamond Trade in Policy

With our exclusive 100% diamond trade-in policy, you may trade in your diamond toward another diamond(s) of equal or greater value  at any time. Your trade in value is the original purchase price, excluding tax. The lifetime trade in policy is valid for in-store and online purchases. Qualifying items include diamond solitaire rings, diamond solitaire earrings, diamond solitaire pendants, center diamonds only mounted in a diamond semi mounting, and center diamonds only in diamond bridal sets.

Mounting Guarantee

For twelve (12)  months from the date of purchase, we guarantee the mounting for your diamond against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period. The twelve (12) month mounting guarantee is valid for in-store purchases only and does not apply to online mounting purchases which is 30 days.

Free Lifetime Cleaning & Inspections

The purchaser/recipient is entitled to receive free cleaning and inspection on any diamond item purchased at the Gold & Diamond Source at any time. Inspections are encouraged, but not required, for warranty purposes at least every six months from date of purchase in order to maintain the Limited Replacement Guarantee. Free cleaning and inspection is valid for in-store purchases only.

Stop In & Visit

Satisfaction is guaranteed. If you have any questions or concerns regarding your jewelry or this guarantee, feel free to call us at 727-573-9351, toll free at 1-800-494-4940,  or stop in and see us at 3800 Ulmerton Rd, Clearwater, FL 33762 .

Online Purchases 

All Online purchase are warranted for 30 days. If an item you purchased online is in need of repair, our expert jewelers can repair the item for you, please contact us .


More information regarding the limited lifetime warranty